Thank you again for choosing Pirate and Mermaid Vacations to help plan your travel arrangements. To insure your trip goes as planned, please review the following information. Should you have any questions, please call me immediately.

Pirate and Mermaid Vacations acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary (“Suppliers”). Pirate and Mermaid Vacations is not responsible for acts or omissions of theSuppliers or their failure to provide services or adhere to their own schedules.

TRIP INFORMATION: Please check your vacation information upon receipt and verify all information is correct. Pirate and Mermaid Vacations will not be responsible for omissions or errors if not brought to our attention immediately. Failure to do so may result in travel delays or loss of funds for which clients agree not to hold Pirate and Mermaid Vacations responsible.

For clients traveling to Walt Disney World, I give my express permission to Pirate and Mermaid Vacations to create a My Disney Experience account on my behalf on the Disney website for purposes of planning my vacation. I understand that my Adventure Coordinator will review all privacy settings with me, and will provide all information necessary, including but not limited to Fastpass+, and other features. I also understand and agree that I may opt out. I agree that my account will be established with an email account created at my request, for trip planning purposes. I agree to all of the terms and conditions of My Disney Experience as found at:, and authorize my Adventure Coordinator to accept these terms on my behalf.  I also agree to be bound by the terms of the Walt Disney Travel Corporation

For clients traveling aboard Disney Cruise Lines vessels or to other Disney destinations: I agree to the terms as outlined in the following documents

Payment must be received by the due date to avoid vendor cancellation.

DOCUMENTATION: U.S. citizens traveling to any destination outside of the United States will be required to present a valid U.S. passport. Passports must be valid for at least 6 months past your return date. Some countries require a visa for transit or entry. Passengers are responsible to ensure that they have all the proper documents for entry. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the State Department website at for further information. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. If you are a citizen of another country, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are travelling to and find out the entry requirements for non-U.S. citizens.

RESPONSIBILITY: Pirate and Mermaid Vacations brokers retail travel services to customers, which are provided by separate and independent vendors of travel services. Pirate and Mermaid Vacations does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees and understands that Pirate and Mermaid Vacations is not responsible for any operating failures, loss, damage, delay, or injury to you or members of your travelling party, nor for consequential damages, which may result from failure, delays, or injuries, which arise out of or during your scheduled travel. Customer agrees and understands that Pirate and Mermaid Vacations is not responsible for any damages, direct or consequential, which may arise as a result of acts of God, social or labor unrest, war, political or national strike, terrorist activities, mechanical failures, climatic conditions, or any other actions or omissions beyond Pirate and Mermaid Vacations’ control.


  1. Any controversy or claim arising out of this Agreement or any alleged breach of this Agreement shall be resolved by means of binding arbitration before a single arbitrator in accordance with the then existing Commercial Arbitration Rules of the American Arbitration Association. The arbitrator shall be a practicing attorney or retired judge with at least fifteen years total working experience as such. The arbitration shall be held in Hampton, Virginia or any other place agreed upon at the time by the parties. No demand for arbitration may be made after the date when the institution of legal or equitable proceedings based on such claim or dispute would be barred by the applicable statute of limitation. The arbitrator is not authorized to award punitive or other damages not measured by the prevailing party’s actual damages.
  2. A party may apply to the arbitrator seeking injunctive relief until an arbitration award is rendered or the dispute is otherwise resolved. A party also may, without waiving any other remedy, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party pending the arbitrator’s appointment or decision on the merits of the dispute. If the arbitrator determines that a party has generally prevailed in the arbitration proceeding, then the arbitrator shall award to that party its reasonable out-of-pocket expenses related to the arbitration, including filing fees, arbitrator compensation, attorney’s fees and legal costs.
  3. The arbitrator shall issue a reasoned award. Judgment upon the arbitrator’s award may be entered in any court having jurisdiction. The arbitration proceedings and arbitrator’s award shall be maintained by the parties as strictly confidential, except as is otherwise required by court order or as is necessary to confirm, vacate or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management and to family members of a party who is an individual.
  4. The arbitrator shall require exchange by the parties of (i) the name and, if known, address and telephone number of each person likely to have knowledge of relevant information, identifying the subjects of the information, and (ii) non-privileged documents, including those in electronic form, that are relevant to the issues raised by any claim, defense or counterclaim or on which the producing party may rely in support of or in opposition to any claim, defense or counterclaim. The arbitrator shall limit such production based on considerations of unreasonable expense, duplication and undue burden. These exchanges shall occur no later than a specified date within 60 days following the appointment of the arbitrator. At the request of a party, the arbitrator may at his or her discretion order the deposition of witnesses. Depositions shall be limited to a maximum of three depositions per party, each of a maximum of four hours duration, unless the arbitrator otherwise determines. The arbitrator may allow such other discovery as he or she determines is reasonably necessary for a fair determination of the dispute. Any dispute or objections regarding discovery or the relevance of evidence shall be determined by the arbitrator. All discovery shall be completed within 120 days following the appointment of the arbitrator, unless the arbitrator otherwise determines.

TRAVEL PROTECTION: I acknowledge that I have been offered to purchase trip cancellation/interruption insurance. I understand I may purchase travel insurance at a later date and before travel takes place, but in that event, the terms and conditions of my coverage may be more restricted.